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Barb Utter

The Driving Force Behind ARM

Barb Utter will be quick to tell you that her job as executive director of the Automotive Recyclers of Michigan (ARM) is not work. It's a pleasure.

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If members are the building blocks of an association, Barb Utter, ARM executive director, is the cement that holds them together.

If members are the building blocks of an association, Barb Utter, ARM executive director, is the cement that holds them together.

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"It's service, service, service. Price is almost secondary. We have customers who come in and say, 'Wow! It's 4:30 in the afternoon and you guys are still friendly?'"

- Clyde Lems, Lems Auto Recyclers, Doon, Iowa

- Locator Magazine, March 2009

 

 

 

 



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