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Classic Success

Classic Success

When Brian Smyth and Jason McClure were 14 years old, one of their favorite activities was to play tag among the cars in the recycling yard. Fast forward to adulthood and they’re still running around the yard - this time in a more official capacity, as co-owners of Desert Valley Auto Parts in Phoenix, Ariz. It’s been a journey propelled by a lifelong passion for cars and a powerful friendship.
Hurricane Harvey

Hurricane Harvey

Hurricane Harvey, a Category 4 storm, slammed Texas over the weekend of August 25 – 27. It made landfall on Friday between Port Arkansas and Port O’Connor, became a Category 1 storm by Saturday morning and was downgraded to a tropical storm by Sunday. Before Harvey was over, it made landfall twice more, hitting not only Texas, but Louisiana as well. Its effects will take years to recover from.
IRT 2017

IRT 2017

Auto recyclers from around the world descended on Niagara Falls, Ontario, Canada in early September for the 2017 International Roundtable on Auto Recycling (IRT). The event, held Sept. 6 - 8, 2017 at the Hilton Niagara Falls Hotel & Suites, was co-hosted by the Automotive Recyclers of Canada (ARC) and the Automotive Recyclers Association (ARA).
Parts Smarts

Parts Smarts

When Bob Fiegleman graduated with a business degree from Penn State, he had dreams of turning his passion for fun and laughter into a career as a comedian and writer. Instead, he founded Morgan Highway Auto Parts in Scranton, Pa. Would things have worked out differently if Bob’s dad had been in the entertainment business rather than the scrap business? Who knows? Thankfully the people of Scranton, as well as anyone with access to a phone or the Internet, can do business with Bob when they need to buy used auto parts and vehicles. And, if a customer is lucky enough to speak with Bob on the phone, they’re sure to get a couple of laughs too.
Giving Back

Giving Back

Students at Northwest Iowa Community College’s two-year auto program are learning some valuable skills. Not only are they learning how to diagnose auto problems and repair both gas and diesel vehicles, they are also learning the importance of giving back to the community.
On Alert

On Alert

Tim McMillon wants to spread the word about the Takata airbag recall – even if it means talking to just one Honda driver at a time. Tim McMillon wants to spread the word about the Takata airbag recall – even if it means talking to just one Honda driver at a time. McMillon, the President and CEO of M & K Used Auto Parts, Inc., in Orange City, Fla., said that whenever he sees someone driving a Honda – usually a customer at his yard – he’ll ask if they’ve checked to see if there is a recall on the vehicle’s airbag.
Four-Wheeling

Four-Wheeling

Mark Duncan took the plunge into four-wheeling back in 1987, building his first jeep and heading out on an adventure like he’d never experienced before. It was a pivotal moment for Mark, who until then had just been selling Jeep parts. He finally understood what the fuss was all about. Now as president of J & W Auto Wreckers, Inc. in Antelope, Calif., he’s sharing his passion for Jeeps with his sons, Neil and Spencer, the third generation in this family business.
Customer Service Trends

Customer Service Trends

Who knew providing good customer service could go out of style? Well, it doesn’t, but every year trends emerge that follow consumer buying habits and expectations. Marketing research now tracks what a customer looks at online, for how long, what they actually buy and what they expect from their experience. The old customer service adage was customers were happy if they got a good price, service or availability. Today’s consumers want all three.
Honesty Pays

Honesty Pays

Whitey’s Wrecking, Inc. of Spokane, Wash., has operated under one simple motto for three generations: Honesty pays. Owner Dustin Koerper, grandson of company founder Marvin “Whitey” Koerper, remembers how his grandfather had that motto stamped onto the covers of matchbooks that he would hand out to customers.
Classic Cars

Classic Cars

To an untrained eye, the ‘49, ‘50 and ‘51 Chevy look pretty similar. But Brandon Prihoda, co-owner of RPM Classic Parts in Albert Lea, Minn., can point out the little differences - from the fender trim to the grill. And knowing RPM Classic Parts, it’s more than likely that Prihoda has those parts in stock. This classic parts business is the “go to” place for vehicles and parts from the 1930s to the 1960s.
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