Spring 2012

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Locator UpFront


Imagine you are looking for an expensive and hard-to-find auto part for a good customer. None are available within the network of salvage yards you normally call so you reach out across the country, calling yards you think would be good based upon their affiliation with trade groups and industry visibility. After a few calls, you finally get a business that has the part.


Glenn Clarke, owner of Peconic Auto Wreckers, Inc. located in Speonk, N.Y., has earned the admiration of both his peers and employees.


At 32 years old, Marcus Poynter is a young owner. He bought West Somerset Wrecking in Somerset, Ky. just six months ago but, as his former boss, Macky Coomer, stated, some people are just geared to be owners.


Used tires can be a hassle to sell. Nugent Auto Sales, Inc., in Maquoketa, Iowa, inventoried its tires in a three-ring binder. Tires were added as the dismantlers removed them, not by size, and thumbing through its multiple pages took a considerable amount of time. Owners Brent and Shelia Nugent wanted a faster, simpler way to sell tires. They created Extra Tire Management, a tool to enhance tire inventory.


In this age when everyone is plugged-in and talks via e-mail, text, Facebook or Twitter, the Elite Line pairs personalized communication with technology.


A little goes a long way for LeBlanc's Auto, Inc., in Bennington, Vt. The auto recycling business has been a community fixture since 1948, when its founders, Everett and Ida LeBlanc, started scrapping.


In the summer of 2011, the Missouri river caused floods in Montana to Missouri. Record snowfall and rain in the Rocky Mountains caused six major dams to release water at levels more than double the previous record. On May 1, 2011, Gavins Point Dam in Yankton, S.D. released 45,000 cubic feet of water per second. By the end of the month, 77,000 was release and in June and July, 160,700 cubic feet per second was released. That huge amount of water forced an already swollen Missouri to spill it banks in the Sioux City, Iowa metro area, which includes Dakota Dunes, S.D. and South Sioux City, Neb.


Giant Auto Parts, in Akron, Ohio, has paired selling used auto parts with the mechanical side of the industry since 1930. Along the way, its 10-service bay facility has allowed the company to install glass, work with drive shafts, rebuild starters and alternators, and install motors, transmissions and brakes.


More than one billion of the world's four billion mobilephones are now smartphones, according to Microsoft Tag. More than three billion of those phones are SMS or Short Message Service enabled. Microsoft Tab also predicts by 2014 mobile Internet usage will overtake desktop Internet usage. It makes sense to make sure those mobile users can accurately view your company's web site from their smart phone or tablet.


Americans are willing to spend more money with companies they believe offer excellent customer service as the U.S. economy strengthens. That's according to a survey conducted by American Express. But surprisingly, the same survey found consumers aren't finding the level customer service they expect. Six in 10 Americans believe businesses haven't increased their focus on providing good customer service and 26 percent of this group thinks companies pay less attention to customer service.
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