Spring 2017

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Locator UpFront

8 Steps For Dealing With Customer Complaints

Complaints from your customers are inevitable and are a fact of business life. And while they can be hard to deal with, it makes sense to plan for the inevitable and try to minimize the impacts on your business.


Nuwer Auto Parts of Holland, N.Y. has 40 acres of land, an astounding 7,500 vehicles in all makes and models, and a reputation as the area’s leading source of hard-to-find parts.

Going Up?

Twenty years ago the auto recycling industry was flourishing. Many auto recyclers grew successful businesses by selling used parts to local customers, adding self-service yards and scrapping vehicles. Then the Great Recession happened.

422 Auto

The first thing you might notice about 422 Auto Sales, Inc. is its great expanse of concrete. Almost 90 percent of the 25-acre yard is covered in the resilient material. But it’s the out-of-state license plates in the customer lot that might cause you to take a second look. 422 Auto Sales may be located in northeastern Ohio but the yard gets plenty of traffic from New York, Pennsylvania and other locations hundreds of miles away.

Farewell Little Trigger

It’s sad to say goodbye, even when you wish someone the best. Locator Sales Representative Cindy VanAuken will make her last sales call for The Locator this spring. Cindy will retire at the end of April 2017. The Locator wishes Cindy all the best with her retirement. She has been a dedicated and successful employee for nearly 15 years.

Perfect Pick

Years ago I wrote about why parts are returned, and the benefits a more accurate parts ordering process would have for industry stakeholders. While quality was third out of the top five reasons for the overall return rate, it has come to our company’s attention that oftentimes the recycler decides a part is not up to standards and vetoes the sale without ever letting the customer weigh in.
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The Locator's Publications

The Locator Magazine July 2020
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