TEAM WORK

Two Successful Companies Open Self-Service Facility



Photo: Kellie's Creative Photography

 

Last Memorial Day weekend, cars lined the streets outside All-N-1 U Pull and Metal Recycling (All-N-1), and crowds of customers waited at the gates, eager for their first look at the new company in Kansas City, Mo.

“The grand opening was incredible,” said co-owner Krystyn Roberts. “We handed out t-shirts and had a local radio station on site including Tim Karrick and his racecar. That weekend was very fast paced, but we spent a lot of it listening to our customers, working closely with our staff and enjoyed every minute.”

The grand opening not only marked the start of a new business, it also celebrated a new partnership between two successful companies: County Line Auto Parts of Kingsville, Mo., and Algar, Inc., which operates Grade A Auto Parts in Louisville, Ky., Amen Auto Parts in Shepherdsville, Ky. and Amen East in Bagdad, Ky.

All-N-1 is owned by Algar, Inc., under the direction of owner Sean Garber and County Line owners Dennis and Krystyn Roberts. Garber and Dennis Roberts oversee the day-to-day operations.

The Robertses first met Garber in 2009, when Garber and his partners at Grade A Auto Parts visited County Line Auto Parts for an ARA tour. Krystyn Roberts and Garber had worked together on the board of QRP Midwest for several years.

“This was the beginning of a strong business friendship and partnership with a mutual interest in helping each other grow our businesses,” Krystyn explained. “Therefore, when the opportunity presented itself to create a partnership and open a self-service facility together, it just made sense.”

The partners chose to transform an existing yard, Little Roberts Auto Salvage in Kansas City, which had been a full-service facility that primarily served the public.

“It had very little inventory on the premises, and the facility and equipment needed a lot of updating and maintenance,” Krystyn admitted. “We built a sales office, cleaned up the yard and stocked it full of vehicles before the grand opening in May. We remodeled the existing office to create a corporate office. There were a lot of repairs and maintenance done on the buildings and grounds to make it a place that customers would want to come to first. It took about a year to get the property re-zoned and platted for its use today.”

All-N-1 now stands apart from the competition as the only all-concrete auto recycling facility in Kansas City.

“It is much cleaner and easier to pull parts,” Krystyn said. “We also offer full-service, so we are a one-stop shop.”

All-N-1 shares inventory with Grade A and County Line Auto Parts, so all three can benefit from each other’s inventories. “[Sharing inventory] allows us to say yes to our customers,” Krystyn stated.

But inventory is not all that the three companies share. Krystyn said the companies’ owners have always made an effort to create similar procedures, policies, and branding and that they share the same values.

“The main philosophy that all of our companies have built into the culture, whether you are in Kentucky or Missouri, is what we call our four corners,” she explained. “Surround yourself with the best people. Listen to your customers. Check your ego at the door. Check your greed at the door.”

The companies’ owners make sure customers know they come first. Visitors to each company website can find the same “Mission to our customers”, a list of guidelines such as, “Our customers are not dependent on us. We are dependent on them.” and “Our customers are not interruptions of our work. They are the purpose of it.”

“Those are common values that the Garbers and the Robertses operated on independently, which ultimately was the foundation that this partnership has been built upon,” Krystyn explained. Future plans for All-N-1 include a scrap metal division.

“There is not a scale on site yet, but buying and selling scrap metal will become a part of the daily operations in the near future,” Krystyn said. “There is a crusher on site to process our cars monthly to ensure we have fresh stock going into the yard daily.”

Another goal, Krystyn said, is to continue to market the company well. “We are confident once you try it, you will make it your first stop,” she said.

 

 

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