CCC Goes Live With The CCC TRUE Parts Network

CCC Information Services launched its CCC TRUE™ Parts Network, a parts-focused initiative that connects the industry’s parts suppliers with CCC’s expansive customer base of repairers and insurance carriers.

The CCC TRUE Parts Network integrates with the CCC ONE® Platform to provide parts suppliers of all sizes with a suite of solutions to display their parts, provide real time price quotes and electronically sell their available parts in their inventories as estimates are being written. Insurance carriers using CCC ONE can view parts and receive real time quotes. Repairers using the CCC ONE™ Repair Workfl ow solution have the same functionality, plus the ability to electronically purchase parts. CCC customers write more than 10 million repair orders each year and purchase billions of dollars in parts annually. The CCC TRUE Parts Network is the first in a suite of offerings developed by CCC for auto parts suppliers.

“The dialogue around auto parts has commanded a lot of attention from all corners of the industry,” said David Boden, vice president of CCC’s Parts Services Group. “As we listened to what was being said, it became clear that convenience, control and choice were shared concerns. Because CCC already connects repairers and insurance carriers, supporting millions of claims-related transactions, the CCC TRUE Parts Network is a natural extension of our core business, and one that can create additional value for our existing customers, while creating new opportunities for parts suppliers. Early results from the CCC TRUE Parts Network are very positive and show that parts suppliers are benefitting from an integrated channel to parts buyers and repairers are seeing parts performance improvements.”

Early Results

The United Recyclers Group (URG) was an early participant of the CCC TRUE Parts Network. URG’s recycled parts data listing service, which includes data from its more than 500 auto recycler members, has been integrated with the CCC ONE Platform, to provide users with direct and immediate access to comprehensive recycled parts inventory, availability and pricing. According to Don Porter, executive director for URG, “Since URG members began displaying their recycled parts inventory within CCC ONE we’ve seen more of our members’ recycled parts being added to repair estimates. We’re excited with the early traction we’ve had and look forward to future integration with CCC.”

LKQ / Keystone Aftermarket Parts was also an early participant of the CCC TRUE Parts Network. The company has been working with CCC to introduce quoting and electronic procurement of its salvage and aftermarket parts with repair facilities across the country. According to Terry Fortner, vice president, Industry Relations and Market Development for LKQ, “Participation in the CCC TRUE Parts Network has put LKQ’s salvage parts and Keystone’s aftermarket parts directly in front of repairers as they are making parts purchasing decisions. Because the parts quoting and procurement are integrated functions within the CCC ONE Repair Workflow solution, we’re already seeing more parts orders and fewer parts returns.”

From a repairer perspective, obtaining quotes and purchasing parts has never been easier. Michael Castillo, manager of Auto Art Collision Specialists in Escondido, Calif., an early user of the parts procurement functionality stated,

“I logged into CCC ONE and the parts quoting and electronic procurement function just appeared - I didn’t have to do anything to start buying the parts I need, when I need them. My Keystone sales rep has been great and is still there if I need him and my guys are saving time since they no longer have to fax or phonein any orders or follow-up on delivery status.”

Participation in the CCC TRUE Parts Network is open to all parts suppliers. The current offerings of the CCC TRUE Parts Network include the ability to display parts inventories, provide real time quoting of parts pricing and the ability for suppliers to sell parts electronically. Parts suppliers interested in becoming part of the CCC TRUE Parts Network can visit

Integrated parts quoting and procurement are available now, free, to CCC ONE Repair Workflow customers with the Control, Optimize and Innovate product packages. No setup is required. Repair facilities interested in learning more about integrated parts procurement within CCC ONE Repair Workflow can visit

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